If you don’t own a domain just yet, that’s absolutely fine. What you can do is add it to Step 1. In Step 2, right after you select a design, a specialist will come on board to say hello and get you moving in the right direction. Your specialist will provide you with helpful domain name tips and guide you on where to order the best domain.

In Step 1, you will be prompted to add your domain, whether it is registered or unregistered. Our specialists will not alter this domain in any way unless you specifically request it by providing your domain logins. This information is typically provided when filling out our launch form, which occurs right at the end of the setup process.

We do get asked this from time to time. A specialist will provide you with helpful tips. When it comes to developing your branding for your business, it’s best left with you and your team.

From our website, you can view screenshots of designs. To demo a design, you can do so inside our platform. In our platform click the information icon at the top right of the screen, then select the design you like. You can then spend as much time as you like exploring the design.

You can ask any type of question about the design, including what we can customize and how you can make edits to your site. Ask anything you need!

Faster than you think! Simply add your domain name in Step 1, and in Step 2, select a design. Auto-magically, our systems will start to allocate a specialist. Our specialists will review your design and then say hi. The allocation process usually takes 24 hours, but depending on their work schedule, this may take up to 72 hours. Nonetheless, sit tight! We will work to get a specialist on board, ready to answer questions and set up your website faster than ever.

Great question! At Fectiv, we don’t just follow a “send us your content and we’ll add it” approach. With 20 years of experience, we understand that setting up content can be challenging.

We’ve planned this for you with text templates (Short, Concise, Comprehensive). Our specialists will add the template you choose, and you can adjust it as needed. For photos, you can send them, or we can provide free professional stock photos.

There’s no major planning on your side. The content form will guide you every step of the way.

Your specialist will get to work right after you submit the revision form. The form is simple and asks that you send each feedback item separately so that we can address your feedback perfectly. This work typically takes 2 to 3 days to complete. Your specialist will be in touch afterwards, and you can then preview the requested updates.

A draft is typically available within 10 days of joining. You’ll get access to this draft to make changes. Once your updates are complete and you request launch processing, it takes 2 to 3 days. In total, we estimate about 15 days from joining to launch. This allows you to experience your fully customized website during the trial period.

You sure can! We will provide you with WordPress access so you can make any changes you like. Along with this access, we’ll provide you with our Site Update Guides, which include videos and easy-to-understand documented steps to walk you through updating content.

Before setup, you can either talk to our specialists in Step 2 or visit the Fectiv Support section on our website and click on the “Get Support” option. After setup, you can also contact us via Fectiv Support by selecting “Get Support.” This works via email, ensuring all conversations remain secure and eliminating the need for waiting.