The URL to log in to your website is your domain name followed by `/wp-admin`. For example, if your domain is `yourdomainhere.com`, the login URL would be `yourdomainhere.com/wp-admin`. This will direct you to a page where you can enter your Username or Email and Password. If you don’t remember your password, you can request a password reset to regain access.

The login credentials were provided by your Fectiv specialist within the Fectiv platform.

If you don’t have your login credentials handy, you can log back into the Fectiv platform and refer to the messages exchanged with your specialist. Alternatively, you can opt to reset your password, which is an option found on the login page.

It’s important to update your business name in the Site Title section of your site, as this helps with search engine optimization. If you have a logo, you can add that too. Your website admin dashboard will recognize the logo and replace the business name with it. However, keeping both the text version and the logo is beneficial for branding and search visibility.

To upload a new logo to your Website Pro+ site, visit Fectiv Support, navigate to the Site Update Guides, and click on the Website Pro+ option. Here, you will find instructions on how to upload your logo and make other helpful updates to support your online presence.

The file format of your logo is important for ensuring that your site loads correctly with all your branding elements. Your logo is one of the first things users will see, so it’s crucial to get it right. We recommend using a .png or .jpeg version of your logo. Before uploading, visit websites like TinyPNG or ImageResizer to compress your image without losing much quality.

To update your business name, go to Appearance, then Customize, and click on the Site Identity option. WordPress typically calls this the “Site Name”. Enter your updated business name in this field and click Publish to save the changes.

To update your website’s slogan or tagline, follow the same steps as updating the business name. Go to Appearance, Customize, and then Site Identity. Enter your new slogan or tagline in the appropriate field and click Publish.

The Publish button saves the changes you made to your site. Click it when you’re ready for the changes to go live.

Typically, yes. In rare cases, it may take a little time to sync. If you’ve clicked Publish and waited over 24 hours without seeing the update, please contact us.

For Website Pro+, changes will load into the preview panel on the right side where your site can be seen. This is a preview-only option. When you click Publish, the changes will be visible to the public.

If you’ve clicked Publish, you’ll need to re-upload the old logo image and click Publish again. This will save over the new setting. If you haven’t clicked Publish, you can exit the Site Appearance section by clicking the close button at the top left of the page. The system will ask if you want to save the changes—select No to revert to the original version.

Unfortunately, for logo or site identity updates (like Site Name or Tagline), you cannot save changes as a draft.

Yes, there’s one other advanced option you might find useful: the site icon (also known as a favicon). The site icon appears in your browser tab and enhances your branding. It should meet the following criteria:

– Aspect Ratio: The image should be square.

– Dimensions: At least 512 x 512 pixels.

– File Type: PNG and SVG are the most common formats.

At Fectiv, we offer video guides and easy-to-follow documentation on how to update your content. While we don’t offer personalized one-on-one admin support, we do provide assistance if you cannot log in to your website or encounter a security issue.