Fectiv Partner
Virtual Assistant
Fectiv Virtual Assistant Partner
Virtual Assistants are the heartbeat of the Fectiv Global Partner Program — the first voice customers hear, the steady guide throughout their journey, and the support system that keeps every project moving smoothly. In this video, we break down why VAs are essential to delivering a calm, confident, high‑quality customer experience.
You’ll see how Virtual Assistants handle General Support, manage Social Media, coordinate After Setup Services, issue Registry Keys, and process Account Cancellations with clarity and professionalism. Their communication, organisation, and consistency ensure customers always feel supported — from first contact to long after their website is launched.
General Support
Customer Support
This SOP outlines the full General Support workflow for Virtual Assistant Partners inside the Global Partner Program. It explains how to handle top‑of‑funnel sales queries, bottom‑of‑funnel customer support, and all communication standards. Use this guide to deliver clear, timely, human support that keeps customers informed, confident, and moving forward.
Social Media
Social Media
This SOP outlines the complete Social Media workflow for Virtual Assistant Partners inside the Global Partner Program. It explains how to access approved content, schedule posts, and engage with customers across Facebook and Instagram. Use this guide to maintain a consistent, active, and customer‑focused social media presence for the Fectiv brand.
After Setup Services
Post-Launch Support
This SOP outlines the complete After Setup Services workflow for Virtual Assistant Partners inside the Global Partner Program. It explains how to manage customer submissions, prepare Work Files, coordinate with Developers, and close the loop professionally. Use this guide to deliver clear, consistent, high‑quality support that keeps customers confident long after their website is launched.
Registry Keys
Platform Reset
This SOP outlines the full Registry Key workflow for Virtual Assistant Partners inside the Global Partner Program. It explains how to identify the correct setup type, manage payments, issue registry keys, and guide customers through resetting their platform. Use this guide to deliver a clear, consistent, and seamless experience for repeat customers and site refreshes.
Account Cancellations
Cancellation Workflow
This SOP outlines the complete Account Cancellation workflow for Virtual Assistant Partners inside the Global Partner Program. It explains how to monitor PayPal notifications, prepare Cancellation Work Files, coordinate with Developers, and ensure accounts are closed cleanly. Use this guide to maintain communication integrity and deliver a smooth, accurate cancellation experience for every customer.
Getting Started
Specialist
Developer
Virtual Assistant
Affiliate
