Fectiv Partner
Specialist
Fectiv Specialist Partner
Specialists working with Developers and Virtual Assistants ensure customers receive their online real estate quickly and confidently.
Success at Fectiv is built on two core strengths:
1. Customer service
2. WordPress proficiency
These enable autonomy, flexible workflows, meaningful client interaction, and reliable problem‑solving. Clear communication, adaptability, and fast response times build trust across diverse clients and WordPress setups.
Specialists prevent issues before they escalate, are prompt at providing service and maintain high quality inside WordPress. As WordPress evolves—plugins, Gutenberg, security—they embrace continuous learning to deliver modern, dependable results.
Specialist Dashboard
Dashboard Workflow
This SOP outlines the full Specialist Dashboard workflow for Specialists inside the Global Partner Program. It explains how to onboard new customers, manage active projects, and use dashboard tools to guide each website from start to finish. Use this guide to deliver clear, structured, high‑quality customer experiences while working efficiently and at scale.
Specialist Tools
Tools & Workflow
This SOP outlines the complete Specialist Tools workflow for Specialists inside the Global Partner Program. It explains the three service stages, the Specialist Dashboard, and the full toolset used to guide customers from onboarding to launch. Use this guide to deliver clear, consistent, high‑quality project execution across every customer interaction.
Stage 1: Onboarding
Onboarding & Setup
This SOP outlines the complete Stage 1 Onboarding workflow for Specialists inside the Global Partner Program. It explains how to assign new customers, initiate communication, collect content, and move projects into the Draft stage. Use this guide to deliver a calm, clear, trust‑building onboarding experience that sets the foundation for a successful website journey.
Stage 2: Draft
Draft & Revisions
This SOP outlines the complete Stage 2 Draft workflow for Specialists inside the Global Partner Program. It explains how to create personalised draft websites, manage package‑specific tasks, and guide customers through revisions. Use this guide to deliver clear, efficient draft builds that prepare every customer for a smooth transition into Stage 3: Launch.
Stage 3: Launch
Launch & Closure
This SOP outlines the complete Stage 3 Launch workflow for Specialists inside the Global Partner Program. It explains how to collect domain credentials, prepare the Launch Work File, coordinate with Developers, and guide customers through final project closure. Use this guide to deliver a smooth, accurate, and confident launch experience that completes the Specialist–Customer journey.
Getting Started
Specialist
Developer
Virtual Assistant
Affiliate
