This guide outlines the full General Support workflow for Virtual Assistant Partners. It explains how to manage top‑of‑funnel sales queries, support existing customers through After Setup Services, guide users to Site Update resources, and redirect e‑commerce requests to Woo Experts. By following this structure, Virtual Assistants deliver fast, accurate, human communication—ensuring clarity for new customers, confidence for existing ones, and a smooth, professional support experience across the entire Fectiv ecosystem.