Website hacked – what you need to do

We understand the stress that occurs when your website gets hacked.

We suggest you take these below steps to make sure you stop and fix the problem. 

 

FIRST IMMEDIATELY UPDATE YOUR PASSWORD

 

Login to your website www.yourdomain.com/wp-admin and follow these steps:

1. In the Administration Screen, menu, go to Users > All Users.

2. Click on your username in the list to edit

3. In the Edit User screen, scroll down to the New Password section and click Generate Password button.

4. If you want to change the automatically generated password, overwrite it in a new password in the box provided. The strength box will show how good (strong) your password is.

5. Click the Update User button.

Your new password takes effect immediately.

 

 

OPTION 1 QUICK FIX BY A FREELANCE DEVELOPER

 

You can request us to source a freelance designer on your behalf and create a job ticket for you.

The job ticket will be to:

1. Scan the site and remove the code

2. Update WordPress + Theme + Plugins + Passwords

3. Check Sucuri basic scan protection is installed correctly

The cost of this project is usually between $35-$50 USD depending on the designers decision. Please note Fectiv is the intermediary and does not profit from any of the work. To ensure protection in a cost effective way we suggest you remain pro-active for a period of time after the fix.

 

 

OPTION 2 ONE TIME FIX BY SUCURI COMPANY

 

Have the Sucuri company complete the removal of the malware - for a one time fix.

They are a professional team who specializes in hacked sites and can competently remove the source of the problem. The cost to complete this work can cost approximately $200USD. Fectiv does not have any affiliation with Sucuri. To ensure protection in a cost effective way we suggest you remain pro-active for a period of time after the fix.

 

 

OPTION 3 ANNUAL PROTECTION WITH SUCURI

 

This is the best option for your website and also the most expensive.

If you are serious about security, truly depend on your website and want to prevent any further attacks then the yearly protection is best for you. This costs approximately $16USD th paid annually.